I have a confession to make… I didn’t know what to say. That’s right, Jack Bennett: actor, trainer, motivational speaker, screenwriter, model, etc., was actually at a loss for words.

Every dealer knows there is a relationship between the losses printed on your loss runs and the premiums you pay. Insurance companies preach loss control, but what does it get you? Your losses go a long way toward determining your price.

At this year's NADA Convention, I concluded my presentation on “How to Identify and Develop the Eight Must-Have Qualities of a Leader” with an in-depth leadership job description. While it is not feasible to include the many technical tasks that vary from position to position, my job description outlines a template of mindsets, behaviors and values that are essential to effective leadership.