Almost every service department I’ve been in over the last six months has seen a reduction in service drive traffic. Yet many of these same dealerships have seen an increase in overall fixed operations gross. Let me say that again; fewer vehicles…greater profits!

“Loyd, Fred here. I am really delighted that you are coming. We really need to work some things out. It’s been too long since you were here. However, something very important has come up...

In a recent meeting with my team, we discussed reasons why leaders would make a conscious decision to not invest time or money into training their people. We came up with seven primary culprits.