The people in your organization will shape its culture, starting with the attitude, mindset,... »
“Servant leadership” has been a business buzzword the past three decades. But in the 1,000... »
Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are... »
According to the July OPENLANE Market Index Report, overall US auction prices held steady... »
Pulitzer Prize-winning author Alexander Solzhenitsyn spent eight years of his life in prison for... »
With the economic recession and the struggles in the auto industry, the motivation and the... »
How would you respond if one of your best friends during a social gathering came up to you and said... »
The dictionary’s two definitions of mooch are as follows: 1. To get or try to get something free... »
If I’m in the game at all, you better believe I showed up with my ‘Game Face’ on, ready to play…I... »
Visiting with various dealers throughout the country the last few weeks, I decided to conduct a... »
Vehicle headlights only illuminate the road ahead for about 200 feet but you can, even with this... »
NADA stands for the National Automobile Dealers Association, and the key word here is... »
If you’re getting mediocre results or answers in any area of your business or your life, it may be... »
Mediocrity is a common business topic. We speak of having mediocre departments, leaders, employees... »
I highly recommend that you make this the year you work harder on yourself than ever before. This... »
If you start the new year with a clear, compelling, and bold vision for where you’d like to wind up... »
Sometimes what should be obvious is not always apparent. At the same time, thoughts considered as... »
Some of you are already backsliding! The recent sales upswing has caused you to lose focus on the... »
In 1982, seven people mysteriously died after using Tylenol. The product’s maker, Johnson &... »
High performance business cultures emerge by design, not by accident. They are created with intent.... »
Forgive the tackiness of this article’s title. But after re-reading the story of Chicken Little,... »
One tenet of the martial arts relevant to business is that "speed is a disguise for... »
In tough times leaders can become immobile. They worry and wait. They wait for better news. They... »
Listening to the media and reading the daily newspaper have done more to turn psychiatry and... »
When business slows down, the phone often stops ringing as much as it used to, with one exception:... »
