Did you know that offering a warranty on a new or used vehicle, even one that is limited in... »
In my early years in the auto retail industry a dealer told me, “You cannot cut your way to a... »
You may recall an accident last year where a pilot encountered inclement weather while attempting... »
Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car... »
To help increase service revenue, every service department should embrace a mandatory 21-point... »
People are our greatest asset. Do you believe that? Many times we say it, but our behaviors don’t... »
We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and... »
The automotive dealership industry is one of the most highly regulated industries in the nation.... »
When customers are scarce, the last thing a dealership needs is additional red ink from scams or... »
What is your dealership real estate worth today? That is a very good question, and not one that is... »
Former Speaker of the House Tip O’Neil once remarked, “All politics is local.” I believe the same... »
Listening to my iPod while mowing the yard this past weekend, the Eagles song "Life in the... »
Since the fourth quarter of 2009, we have begun hearing about the next wave of dealership... »
Becoming an expert in mountain climbing takes years of training. It also happens to be a very... »
The time has come. Your dealership’s DMS contract with a large, expensive legacy provider is... »
Business has picked up for most manufacturers and dealers this year and there is much optimism that... »
It’s been a tough couple of years for just about everyone in this business. I suspect there is an... »
Consider combining the new and used vehicle sales departments. Last year we saw things that were... »
Here is a riddle for you. The average dealership saw its sales decline by 14% in the third quarter... »
What dealers can expect through the arbitration process »
There seems to be a growing divide in this country between the big and the small. Big banks are... »
We have received reports from our Honda dealer clients that Honda has altered its system for... »
As I speak with dealers around the country, there is no question there is a people capital problem... »
The relationship that the new General Motors intends to have with its going-forward dealers has now... »
What if your garage insurance agent or broker came to you next month and said, “I’ve got really... »
