F&I Matter with Gil Van Over
Naivety is Not a Defense
Here are a few case studies from some of the complaints and depositions I have reviewed or stories that have been reported in the industry publications in which the defendant claimed ignorance of certain regulations or laws. Keep in mind that...Click here to read more
Protect Your F&I Department with Randy Henrick
Payment Card Tips for Dealers
Most dealers accept payment cards (debit and credit cards) for purchases in sales, service, and parts. You pay a price (called the “merchant discount”) for accepting cards but do so as a convenience to your customers. Here are some things you should know about payment cards and ways to cut your effective merchant discount. Click here to read more.