Did you know that offering a warranty on a new or used vehicle, even one that is limited in... »

Dealers need to be wary of “warranty repair shoppers.”  Sometimes, for various reasons, a car... »

I admit that I watch too much sports. My time could probably be better spent with constructive... »

The past several months we have seen some interesting policy quirks. Knowing this information may... »

When customers are scarce, the last thing a dealership needs is additional red ink from scams or... »

Former Speaker of the House Tip O’Neil once remarked, “All politics is local.” I believe the same... »

A friend of mine bought a vacuum cleaner and was proudly touting the features and benefits over a... »

One of the graphic pictures in one of the presentations I recently gave is a picture of a... »

Taking on higher deductibles and retentions may sound like an excellent way to save your dealership... »

By now, most dealers are aware of the FTC’s Red Flags Rule and the potential liability they face if... »