In the 10 years (or better) I’ve been writing this column, I have covered objections quite a few... »

I admit that I watch too much sports. My time could probably be better spent with constructive... »

I remember my first Consumer Reports customer. He came into the dealership looking for a used car,... »

By now, most dealers are aware of the FTC’s Red Flags Rule and the potential liability they face if... »

We’re well into the first quarter, but it’s never too late to tweak our annual goals. At the very... »

The basics of the walkaround haven’t changed. Have your people? With the new cars, company... »