Of course I am speaking of the all important, yet fleeting Flat Rate Hours here. These are... »
I was making a 20 group presentation not long ago and someone said to me, “We need technicians and... »
Body shop marketing amounts to an oxymoron in most dealerships. I have found that the body shop is... »
Calculating fixed absorption is one of the most important business-strength measurements a serious... »
While visiting with customers at NADA in Orlando I noticed renewed interest in body shop... »
Sometimes we get so caught up in our own world we lose sight of what others in similar, but still... »
Last week in our Masters Advanced Implementation class I had two very successful dealer shop... »
When the idea of running a shop well and profitably clicked for me I was about 21 years old and... »
In 1980 a survey was reported on by a leading industry publication regarding customer complaints.... »
The direct repair program (DRP) can be a great advantage to your body shop and overall dealership... »
Honestly, I hate writing articles that promise quick fixes. However, the three things I am going to... »
Body shops are typically operating on a 40-year-old production model. Normally body shop... »
With the current stock market volatility and credit issues, dealers have to look at other gross... »
Anyone selling anything generally knows how much their cost is on a given item before they price it... »
I wonder how well our economy would be doing without the 24/7 news about gas prices? The Pavlovian... »
The body shop manager has great latitude in deciding whether to replace or repair damaged parts.... »
Most of us in “bodyshopdom” have had little or no management training. Almost none of us have... »
Getting a handle on body shop profitability can be a chore. Most dealers have no real idea about... »
Dealers often struggle with “getting on the same page” as their managers and technicians. I often... »
In management and in life, I have found that no tool is quite as valuable as root cause analysis.... »
Body shop managers are often untrained when it comes to real-time accounting. I have the best way... »
