For the Horne Auto Group in Arizona, service is less about warranty and more about customer... »
Criswell Automotive started in the 1920s when owner Harrys grandfather opened a Chevrolet store.... »
An architecture student in college, Len Castelli graduated into the economy doldrums of 1975 and... »
Robbie Long, Service Director, Liberty Auto City As service director for the multi-franchise... »
It seems that the parts business is as much of Chandler Nelsen as is his DNA, and that passion... »
Dave Parrott, 52, Internet sales manager for Global Imports BMW-Mini in Atlanta, the top-selling... »
Juan Teran, the 42-year-old sales director for Dewey Ford and Dewey Dodge Jeep, both located in... »
Incoming National Automobile Dealers Association Chairman Ed Tonkin is a second-generation dealer... »
Nothing is as important as family at the Kia AutoSport group, which includes four dealerships in... »
Rudy Arvizu, service director for Tameron Honda, Birmingham, AL, part of the Tameron Automotive... »
With a background as a body shop estimator and insurance company claims adjuster, Rich Pedigo... »
Ben Alexander is the service director at Crevier BMW, a leading BMW-MINI dealer in Santa Ana, CA.... »
Keith Billings is a troubleshooter the guy the Van Tuyl Group, Inc. seems to move around to... »
By focusing on dedicated, multi-bay express maintenance services and growing a service-based... »
Larry Lewis is in charge of leading the service, parts and collision centers for Fletcher Jones... »
Marvin Windham runs a 48-person parts department operating retail and technician parts counters as... »
Interested in doubling LOF volume and increasing LOF repair order revenue by two-thirds? If so,... »
A process describes the steps toward the attainment of a goal. But simply having processes in place... »
Bruce Plourde went to work for Schaller Auto World at 16 as a detailer, and today at 46 is... »
This month, a departure from our traditional cover story format in which we feature the best... »
Gary Thompson is director, parts and service, for Bob Howard Downtown Ford-Lincoln-Mercury, a... »
Jeff Leathers manages a 19-technician service department for Bill Pearce Motors, a dealer of BMW,... »
Paul Maggia has responsibility for service, parts, body shops and reconditioning for Bob Moore Auto... »
Galpin Motors operates the largest Ford dealership in the world, a consecutive 17-year... »
For Service Manager Tammy McAllister, the essential component of any customer retention/loyalty... »
