If you ask ten service managers to define the perfect pay plan for service advisors, you will get... »
I suspect like most of you have, I calculated that stupid wasn’t fixable – after all someone famous... »
Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car... »
To help increase service revenue, every service department should embrace a mandatory 21-point... »
I remember my first Consumer Reports customer. He came into the dealership looking for a used car,... »
There has always been a running discussion as to who sells what in the service... »
The following is a true story. I took delivery of my new vehicle in January 2009. It... »
With new vehicle sales down, there’s still a wealth of opportunity for fixed operations directors... »
I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of... »
Calculating fixed absorption is one of the most important business-strength measurements a serious... »
Businesses couldn’t survive without a vibrant network of suppliers providing a wide range of... »
One of my favorite TV shows does a “profile” of the criminal suspect for each crime. Can you use... »
The automotive business world is in such turmoil that the dealership business needs to have the... »
Dealer across the country have to deal with vandals and thieves almost everyday. Dealership lots... »
I have been thrashing The Garage drum (check out www.NetProfitTraining.com) for a number of columns... »
It’s not just the automotive industry evaluating the concept of lean management. It seems as if... »
It’s 7:30 am on a sunny autumn morning as Mr. Customer enters the service drive. The service... »
When was your last service department sales meeting? I’m not talking about a typical shop meeting... »
“The money is there…you just have to ask for it.”“Vehicle owners will purchase maintenance service... »
“The money is there…you just have to ask for it.” “Vehicle owners will purchase maintenance... »
Almost every service department I’ve been in over the last six months has seen a reduction in... »
One of my colleagues used to be a sales manager of a mid-sized import dealership group. Every day... »
There is no silver bullet. There is no magic formula. There is no miracle cure. And frankly, there... »
What is your fixed operations goal in 2009? In order to succeed, you must:1. Know where you are... »
