Wednesday, September 08, 2010

Dealership Management

Develop a Red Belt Mentality

The people in your organization will shape its culture, starting with the attitude, mindset,... »

Will your Dealership Experience a Smooth Landing?

You may recall an accident last year where a pilot encountered inclement weather while attempting... »

Why Many New Sales Consultants Fail

People are our greatest asset. Do you believe that? Many times we say it, but our behaviors don’t... »

Clear, Calm and Compliant? It’s a Competitive Advantage

The automotive dealership industry is one of the most highly regulated industries in the nation.... »

Simple Steps to Avoid Fraud and Embezzlement

When customers are scarce, the last thing a dealership needs is additional red ink from scams or... »

What is Your Dealership Real Estate Worth?

What is your dealership real estate worth today? That is a very good question, and not one that is... »

Life in the Fast Lane – Get Your Store to Its Full Potential

Listening to my iPod while mowing the yard this past weekend, the Eagles song "Life in the... »

The View from the Summit Makes the Climb Worthwhile

Becoming an expert in mountain climbing takes years of training. It also happens to be a very... »

ASP vs. In-House Servers: Which DMS Model is Best?

The time has come. Your dealership’s DMS contract with a large, expensive legacy provider is... »

The Calm before the Storm

Business has picked up for most manufacturers and dealers this year and there is much optimism that... »

It’s Time to Rethink the Internet Department

With a focus on the future, the recent 8th Digital Dealer Conference in Orlando offered automotive... »

How to Lose a Customer in 10 Easy Steps

Certainly, we’ve all observed this scene unfold: A salesperson behaving in a fashion that would... »

An E-Marketing Update - Where Dealers Are Spending Their Money

It’s hard to believe that virtually no one understood the concept of e-marketing just 15 years ago.... »

Prevent Employee Fraud with Internal Controls

With the economic recession and the struggles in the auto industry, the motivation and the... »

Fixing Fixed Absorption Finally -- Say this 10 times real fast

Calculating fixed absorption is one of the most important business-strength measurements a serious... »

Audit Your Suppliers to Reduce Costs and Improve Compliance

Businesses couldn’t survive without a vibrant network of suppliers providing a wide range of... »

Blind in Plain Sight -- One Opportunity after Another Lost

How would you respond if one of your best friends during a social gathering came up to you and said... »

Stop Using a Butter Knife in a Gun Fight

I have been thrashing The Garage drum (check out www.NetProfitTraining.com) for a number of columns... »

Turn Your Leaders into Tour Guides

Visiting with various dealers throughout the country the last few weeks, I decided to conduct a... »

Going from Tourist to Tour Guide

Vehicle headlights only illuminate the road ahead for about 200 feet but you can, even with this... »

NADA and Dealers: Why Associations Matter

NADA stands for the National Automobile Dealers Association, and the key word here is... »

It’s All about Service -- The back end is the new front end

Here is a riddle for you. The average dealership saw its sales decline by 14% in the third quarter... »

Leadershift is the Fuel for Success

If your store doesn’t have it, better get it »

So, You Think you Have Problems?

Sometimes we get so caught up in our own world we lose sight of what others in similar, but still... »

AAISP Notes: It’s Not Evolution, It’s a Revolution

The other day, someone shared with me how his dealer principal often will walk through the store... »

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