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December 2009 Current Issue Features   Dealer Advocate by Jim Ziegler The Audacity of Aspiring to Achieve Excellence   Cover Story Monroe Lee, Melanie Lee, Jessica Lee — Kia AutoSport   Departments/Columns   Leadership Seven Tips to Tap the Power of Strategy Dave Anderson   Ownership Lessons from Across the Pond Erin Prinn Kerrigan   Effective Add Point Presentation Greg Gilmore   Beware of Hidden Insurance Costs Roger Beery   GM's Dealer Strategy Off the Mark Richard N. Sox, Jr., Esq.   Clean Up your Hiring Practices Steve Munyan   Store Buyers Back in the Market Cliff Banks   Advertising Advertising Success Plan for 2010 Jim Boldebook   Sales & Marketing Auto Show Season – Are You Ready? Jack Bennett   Used Vehicles You Need to Know What’s Wrong Dale Pollak   More Things Change... Tim Deese   Fixed Operations Body Shop Culture: Key to Change Dave Dunn   Fixed Operations Department Next to Crash Ed Kovalchick   You Can’t Sell What you Can’t Find Jim Richter   The Lane Ranger to the Rescue Charlie Polston     F&I   F&I NEW PRODUCTS & SERVICES Dealer Magazine   Leave the Embers Be Gil Van Over   Departments   Editor's Notes Mail New Products & Services