his is going to be an interesting article. When you look at this picture of the pre-owned vehicles... »
Guess what year the following statement was written: “Many dealers at the end of a hard year’s work... »
What would happen at a dealership if a particular used car had many interested shoppers and... »
When in Vegas, it’s common parlance to talk about what kind of hand you’ve been dealt. I like to... »
Well, I wonder why we had to wait until somebody yanked our franchise to decide to open a business... »
I believe there is a “black hole” at many dealerships due to a lack of understanding around the... »
It’s not uncommon for dealers and used vehicle managers to say, “We’re sticklers for... »
Looking back over my career and having had the opportunity of starting out as a salesperson,... »
Our industry has always been a very interesting business since we are the mavericks and the last... »
In my last column, I discussed that it is time to give used vehicle operations more primacy in the... »
Isn’t it time to get real? How many of you have tried to manage used cars through a computer hoping... »
Amidst all of the bad news you’ve heard lately—factories putting dealers out of business,... »
For as long as I can remember, dealers have always tracked their showroom traffic. “How many ups... »
Over the past five or six months I’ve had the privilege to speak to seven 20 groups and four or... »
Everyone in the retail automotive industry is experiencing a case of whiplash from the starts and... »
It goes without saying we’re in an interesting era. We have the opportunity to visit with many of... »
As you read this article, I am going to make a prediction on what you do with it. If you are a... »
OK gang, we now know where we are in the game. Dot com was a wonderful thing; it educated us, it... »
Ask any dealer or used car manager about their used car operation’s gross profit and the first... »
Recently I received the following two notes regarding used car pay programs:Dale,I am curious what... »
Interesting play on words, “Sacrificial Preservation” isn’t it? Yet probably the oldest known... »
As most of you know, Progressive Basics and Adopt-a-Car are as one and have been the backbone of... »
Every day I am increasingly convinced that there is a serious dysfunction in our dealerships that... »
Training is everything, and live training is the most important. You try all day long, from the... »
As we have watched gas prices skyrocket there is an important lesson to be learned. There couldn’t... »
