In the 10 years (or better) I’ve been writing this column, I have covered objections quite a few... »
Every time I do a 20 group, dealer state association meeting or anything where a group of dealers... »
I remember my first Consumer Reports customer. He came into the dealership looking for a used car,... »
In past articles I’ve shared my belief that the best way to immediately improve sales is simply... »
Every day I’m more convinced that dealers’ strategy for making money in used car operations is... »
As all of you are aware for 28 years I have been teaching you in class that “every used car has a... »
Recently, while perusing the www.dealer-magazine.com homepage, I came across a blog post by Jim... »
Today it is no secret that sourcing the right cars for the right money is the greatest challenge... »
It seems like I get asked that question more and more these days. I’ve really only got one way to... »
As many of you know I am now in the middle of a new career. I am still in the car business but at... »
We’re well into the first quarter, but it’s never too late to tweak our annual goals. At the very... »
Consider combining the new and used vehicle sales departments. Last year we saw things that were... »
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s... »
The basics of the walkaround haven’t changed. Have your people? With the new cars, company... »
